A 5-step Approach to Sustainable Improvement
Bright Lambs' Proven Process for Client Transformation
Let the LAMBS framework guide you through five critical phases of transformation. Each phase builds upon the previous, ensuring comprehensive understanding, stakeholder alignment, and lasting results.
Listen
People, data, pain, context, strategy
Align
Rules, exceptions, decisions, measures
Model
Process review, Prototype/demo, assess
Build
Data, systems, train, accept, go-live
Sustain
Control, hypercare, measure ROI, adopt
Listen
Understanding the Full Picture. We
address root causes, not just
symptoms.
People
Stakeholder perspectives, team dynamics, culture
Pain
Current challenges, bottlenecks, and friction points
Data
Quantitative insights, quality, metrics, and indicators
Context
Business environment, constraints, and opportunities
Strategy
Organizational goals, vision, and strategic priorities
Outputs
Stakeholder map, pain points,
requirements
L
Align
Establishing Shared
Understanding. Without
alignment, even the best solutions
fail.
Rules
Business rules, governance and operational guidelines. Using our pre-made rules database
Decisions
Decision-making authority and processes, tying in with rules. Agree the who, when & where for actions
Exceptions
When and how to deviate from standard processes
Measures
Success metrics and KPIs that matter to ROI
Outputs
Draft SOP, policies, to-be process
maps, KPI plan, RACI, risks
A
Model
Testing and checks followed by
feedback and refinements
before committing to build.
Process Review
Mapping new workflows and identifying improvements
Prototype Demos
Hands-on testing of proposed solutions
Critical Assessment
Rigorous evaluation of feasibility and impact
Outputs
Finalised processes, draft user
guides, system specifications
M
Build
Bringing solutions to life in a
coordinated and controlled way.
Data Sanitisation
Ensure data quality
System Changes
Implement and configure
Training
Equip teams with skills
Acceptance
User testing & sign-off
Go-Live
Controlled rollout
Outputs
Data sanitisation & migration,
configuration docs, training
material.
B
Sustain
Ensuring your investment
delivers long-term value
and continuous
improvement.
Controls
Governance mechanisms to maintain standards
Hypercare
Intensive support during stabilization period
ROI
Measuring and demonstrating value delivery
Adoption
Driving behavioral change and embedding new ways
Recognise
Celebrate the win and the achievement of the team.
Next Loop
Continuous improvement and iteration
Outputs
Data sanitisation & migration,
configuration docs, training
material.
S
Partner with Bright Lambs for
Transformation that Lasts
The LAMBS framework will guide you through successful
transformations. Our structured approach ensures nothing is left to chance while remaining flexible to your unique context.